Ticketing informations
Booking
Booking can be made 24/7 on the Théâtre du Châtelet website, with immediate information provided as to ticket availability and seating.
You can either print out your ticket at home or download it to your mobile phone.
We can also send you tickets by post (€3 per order).
E-Tickets and M-Tickets can be downloaded directly from the website after you complete the order, or at any time from your personal area.
If you have difficulties booking online, you can phone us at on +33 (0)1 40 28 28 40, Monday to Friday, from 10am to 1pm and from 2.30pm to 5.30pm, or you can send an email to relations-publiques@chatelet.com
Box Office
17 avenue Victoria 75001 PARIS
90 minutes before the start of each performance for same day tickets only.
Payment methods: Bank card (Visa, Mastercard, American Express), cash, bank cheque, chèque vacances, Châtelet Gift Vouchers.
Last-minute tickets
People aged under 28 or over 64 years, or job seekers are entitled to last-minute tickets sold at special discount rates,
Subject to availability, put on sale 15 minutes before the start of the show.
Proof of age or unemployment status required.
Exchanges / Refunds
Tickets are non-refundable, unless postponed or cancelled by the theatre.
Tickets can be exchanged up to 48 hours before the performance for another performance of the same show only. This service is charged at €5 per seat.
The exchange must be made by telephone, Monday to Friday, from 10am to 1pm and from 2.30pm to 5.30pm on 01 40 28 28 40.
In the case of a cancellation of the performance by the theatre, and only in this case, the refund of the tickets will be possible according to these conditions:
If you bought your tickets on the Théâtre du Châtelet website, the refund will be made automatically to the credit card used for payment.
If you bought your tickets at the Théâtre du Châtelet box office, you must return your tickets by post, preferably registered, to the following address: Théâtre du Châtelet – Service Billetterie – 2 rue Edouard Colonne 75001 PARIS, within a maximum of 3 months, accompanied by a bank details form.
If you have purchased your tickets from another network (Fnac, Digitick, Ticketmaster, etc.), the refunds will be made by the network in question.
If the show has to be interrupted for more than half its duration, the ticket will not be refunded.
Latecomers
The doors are usually opened 45 minutes before the start of the show.
Shows start punctually at the time indicated on your ticket. For your own peace of mind, we recommend that you arrive 30 minutes before the scheduled start time.
Latecomers will have to wait until a suitable break in the show to take their seats.
Cloakroom
A free cloakroom is at your disposal in the lobby of the Theatre. Please note that, as part of heightened security measures, some bags are not allowed inside the theatre.
Children
Access to the Theatre for children under the age of 3, even if accompanied, is not recommended for reasons of safety and public health, except for special events dedicated to the very young. All children, regardless of age, must have a ticket for the performance.
Booster seats are available from the reception desk.
Groups and professionals
Work councils, associations, teaching institutions, tourist professionals and groups are entitled to special booking conditions, for a minimum purchase of 10 seats for the same show on the same date.
A 20% discount is granted on definitive purchases, or you can block tickets for a certain time and then purchase at normal cost.
Booking on +33 (0)1 40 28 28 05, Monday to Friday, 10am to 1pm and 2.30pm to 5.30pm, and collectivites@chatelet.com
The number of group tickets is limited; therefore, we recommend that you submit your requests without delay once booking is open.